Refund and Returns Policy

General Terms and Conditions

I. General Provisions

These terms and conditions apply to all business relations concluded via the online store system at www.whatislaska.com and define the rights and obligations between the buyer and the seller. By submitting or placing an order, the buyer agrees to these terms and confirms they are familiar with them.

II. Definitions

1. “Buyer” refers to a natural or legal person who has submitted an order after self-authorization. The buyer is the proposer for concluding a contract with the seller.

2. “Seller” refers to Hurika, s. r. o., Bosákova 3982/3, Bratislava – Petržalka 851 04, ID No.: 54308577, VAT ID: 2121635868. The seller is not a VAT payer. The company is registered in the Commercial Register maintained by the District Court Bratislava III, section: Sro, insert no. 157732/B.

3. “Order” refers to a completed and submitted order form containing buyer information, selected goods from the shop’s offer, and the price of such goods, or an email sent to the seller containing the above information. A phone order confirmed via email within 24 hours is also valid.

4. “Purchase contract” refers to the agreement concluded between the seller and the buyer, established by the seller’s confirmation of the order (by email or phone).

5. “Goods” refer to all products listed in the offer of the online store www.whatislaska.com. Prices listed are without VAT.

III. Orders and Conclusion of Contract

1. All orders made through www.whatislaska.com are considered binding.

Orders must include:

• Buyer’s full name

• Buyer’s address

• Type, quantity, and price of goods

• Phone and email contact

2. The buyer agrees to provide truthful and complete information. Orders are confirmed by email, allowing for corrections. Contact us immediately if any errors are detected.

3. The seller issues an electronic invoice (also serves as warranty and delivery note) in PDF format, sent to the buyer’s email. If not received, please contact us.

IV. Order Cancellation

The buyer can cancel the order within 24 hours via email or phone. The cancellation must include the buyer’s name, order number, email, and item description. No cancellation fees apply. If payment has already been made, the amount will be refunded within 14 working days unless otherwise agreed.

The order can be cancelled only before it has been shipped by the seller.

The seller may cancel the order due to stock depletion or product unavailability. The buyer will be informed by email or phone.

V. Payment Terms

1. Order confirmation and payment details are sent via email.

2. Payment options within Slovakia:

• Cash on delivery via Slovenská Pošta, Packeta, or other listed couriers (excluding courier within Bratislava).

• Online payments via cards (Visa, MasterCard) or systems like Apple Pay, Google Pay, Revolut Pay.

• Bank transfer in advance: Bank: VÚB Banka, a. s. IBAN: SK33 0200 0000 0045 5365 4459 BIC/SWIFT: SUBASKBX Variable symbol: order number

Orders unpaid within 14 days are automatically cancelled.

3. Prices are final, shown without VAT.

4. For bank transfers, the payment date is when funds are credited. Delivery times are extended accordingly.

VI. Delivery Terms

1. Orders are typically shipped within 6 working days, max 8. Delays due to demand or production will be communicated.

2. For high-value orders, confirmation by email or phone may occur.

3. Ownership transfers upon receipt, conditional on full payment.

4. Delivery is considered complete once the package is received from Slovenská Pošta or Packeta.

5. Shipping Costs: Slovenská Pošta: €5.50 / Free over €89

• Bank transfer: Free

• Cash on delivery: €1

• Delivery: 1–5 working days

Packeta (Zásielkovňa): €3.90 in SK / €4.90 in CZ / Free over €89

Courier within Bratislava: Free, delivery within 2 days (including weekends/holidays)

6. If the buyer unjustifiably refuses COD delivery, future orders must be prepaid.

7. For split orders, shipping is charged only once.

8. If the buyer is uncooperative, the seller may offer the item to another customer.

9. For international delivery, prices follow Slovenská Pošta’s international rates.

VII. Warranty and Claims

1. Buyers must inspect goods and report defects by the next day after receipt. Later claims for obvious defects will not be accepted.

2. Electronic invoice (PDF) sent via email also serves as a warranty.

3. Rights not governed here are subject to the Civil Code.

4. Claims must be sent to: Hurika, s. r. o. Bosákova 3982/3 Bratislava – Petržalka 851 04

5. The seller guarantees timely dispatch, correct pricing, proper packaging, and correct items.

6. The seller is not responsible for delays caused by postal/courier services or incorrect addresses.

7. Warranty excludes damage caused by misuse or improper care.

Claim Procedure:

1. Report defects with order number to [email protected]

2. Return goods only upon request, at buyer’s expense.

3. Replacement is sent at seller’s expense.

4. If the package is visibly damaged, refuse delivery.

5. If accepted despite damage, notify courier/post.

6. Claims are resolved within 30 days or as mutually agreed.

VIII. Exchanges

1. Items can be exchanged for another size (excluding lingerie) within 30 days.

2. Buyer covers exchange shipping.

Exchange Procedure:

1. Notify us using the Exchange/Return form, specifying order number, items to exchange, and replacements.

2. Return unused, undamaged, complete goods in original packaging. Note: Items missing packaging or damaged boxes/tags will not be accepted. Use a sturdy box, not bubble mailers.

3. Return via registered mail (not COD). Unclaimed COD packages will not be accepted.

4. We recommend insuring the package.

5. Retain proof of shipping.

6. Pack properly to avoid damage. Damaged goods will not be exchanged or refunded.

7. If requested, buyer must resend the invoice in PDF format.

8. Exchanges are shipped free of charge using the same method chosen in the original order.

9. If conditions are not met, the exchange may be refused and returned at buyer’s cost.

IX. Returns and Refunds

1. Buyers may withdraw from the contract within 14 days (extended to 30 days at whatislaska.com) by completing the Exchange/Return form.

2. No handling fees apply.

3. Refunds are issued within 14 days of receiving the return.

Return Procedure:

1. Notify us using the Exchange/Return form with the message: “I withdraw from the contract dated DD.MM.YYYY, order number…, and request a refund to account IBAN:…”

2. Return unused, undamaged, complete goods in original packaging. Missing parts or improper packaging will void the return.

3. Send via registered mail (not COD). COD returns will be refused.

4. We recommend insuring the package.

5. Retain proof of shipping.

6. Use proper packaging (e.g., boxes for padded bras). Damaged returns are not accepted.

7. On request, resend the invoice in PDF format.

8. Gift cards are non-refundable and cannot be exchanged for cash.

9. If conditions are not met, return may be refused, and the goods sent back at the buyer’s expense.

X. Personal Data Protection

The operator of www.whatislaska.com declares that all personal data is handled in accordance with Act No. 428/2002 Coll. on the Protection of Personal Data. Data is protected from disclosure or third-party use and used only for fulfilling orders and communication. With consent, it may be used for marketing whatislaska.com.

Note: Errors in product names, descriptions, or images are reserved. Products priced at €0.00 are invalid. Offer valid while supplies last. Product availability shown online is indicative.

These terms are effective from 01.02.2024.

The seller reserves the right to amend these terms without prior notice.

The online store whatislaska.com is operated by Hurika, s. r. o., registered in the Commercial Register maintained by the District Court Bratislava III, section: Sro, insert no. 157732/B.